2.Service History Tracking
3.AMC/Warranty Details
4.Auto Reminders for Service Renewals
5.Digital Job Card creation
6.Multiple Service Status
7.Assign Technician/Service Team
8.Capture Job status: Pending, In Progress, Completed
9.Spare Parts & Materials Used Entry
10.Work Instruction & Service Checklist
11.Technician Notes & Feedback Capture
12.Service Call Booking
13.Technician Route & Schedule Optimization
14.SMS/Email/WhatsApp Notifications
15.Real-time Spare Stock Check
16.Alerts for low stock & reordering
17.Parts consumption reports
18.Integration with ERP systems
19.Service Status
20.Billing & Payments
21.Reports and Analytics
22.GSTR1 and HSN Summary
23.Mobile App for Technicians
24.Access to Assigned Job Cards
25.Update Service Status
26.Capture Customer Digital Signature
27.Upload Photos & Service Completion Proof
28.GPS-based Check-in/Check-out
Benefits for your Business:
Effective service management is the backbone of any successful business. It ensures that customers receive prompt, efficient, and personalized service, building loyalty and driving growth. With Renova ERP’s service management module, you can streamline your service operations, reduce costs, and improve customer satisfaction.
Why Service Management Matters:
1. Enhanced Customer Experience: Deliver prompt, efficient, and personalized service, exceeding customer expectations.
2. Increased Efficiency: Automate service processes, reducing response times and increasing productivity.
3. Improved Resource Allocation: Optimize resource allocation, ensuring the right skills and resources are assigned to each service request.
4. Data-Driven Insights: Analyze service performance, identifying areas for improvement and opportunities for growth.
How Renova ERP's Service Management Module Can Help:
1. Streamlined Service Requests: Manage service requests, assignments, and resolutions in a centralized platform.
2. Automated Scheduling: Optimize scheduling and dispatch of service personnel, reducing response times and increasing efficiency.
3. Inventory Management: Manage spare parts and materials, ensuring the right inventory is available for service requests.
4. Performance Analytics: Analyze service performance, informing strategic decisions and driving business growth.
Frequently asked question:
It is important because:
It enhances customer satisfaction.
Builds long-term customer relationships.
Helps maintain service quality and efficiency.
Defining clear Service Level Agreements (SLAs).
Implementing standard operating procedures (SOPs).
Regular training of staff.
Gathering and analyzing customer feedback for improvement.
CRM (Customer Relationship Management) systems for managing customer interactions.
ERP systems with service modules for tracking service orders, billing, and performance.
Helpdesk or ticketing systems for managing service requests and issues.
Team Member:
Roselip Taylor
Lise Boyler
Nifar Titir
Robert Brown
Recent News
Contact us
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Renova Innovative Business LLP
PPA Complex
Near Polytechnic
Angadippuram Perinthalmanna - info@renovaerp.com
- +91-9947161190
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Mon to Sat - 10:00 to 6:00
(Sunday Closed)